Shipping FAQs

My order hasn't arrived yet.  Where is it?

It is frustrating for both our customer and us when a package does not arrive in the time estimated.  However, some things are out of our control.

There could be a number of reasons why your package has not arrived yet, and we would be happy to help in any way we can.

We recommend contacting us for help, and we can deal directly with our carrier(s).

For international orders, we may not be able to do anything, and we recommend contacting your local carrier handling the package. You will need to provide them with the tracking number of the order.

Is delivery available on weekends and/or Holidays?

Our carriers process packages Monday - Friday.

USPS does deliver on Saturdays and some Sundays in certain areas.

Our carriers do not deliver on public holidays.

Do you ship worldwide?

Yes!   We ship all over the world!

We do occasionally run into "restrictions" on deliveries in certain countries.  Please check with your local customs office for more information on restricted packages from the United States.

Is next-day delivery available on all items?

YES!  We can virtually ship any package via an over-night delivery method.  Extra charges do apply.

Do I need to be there to sign for delivery?

On occasion we do require a customer signature for delivery.  However, we will alert you to this requirement if it arises.

What if my order tracking says it is "arriving late?"

Unfortunately, this happens sometimes when the carrier has trouble processing your package.

We recommend waiting for about three (3) business days to see if the package arrives. If the tracking still displays "arriving late," please contact us.