The Repair Process
Start Your Repair
First start a repair by purchasing our repair service. We have simplified the guess work when it comes to repair. Now, any repair starts with a diagnosis and a quote. Your initial payment is applied to the final repair balance once it is completed. (More Below)
Ship Your Repair
Now that you have a repair order in place, you can ship your repair to us. We offer bundles for this step with our commercial pricing. You can select to have a pre-paid label emailed to you, or have us ship a repair package with includes everything you need!
Diagnosis & Quote
Once we have received your repair, we will diagnose the problem and provide you with a detailed quote. Optionally, you can request a preliminary quote prior to starting your repair so you have an idea of what the repair will cost before you ship it in.
Get Back to Gaming!
Once you approve the repair quote, we can repair your system and ship it back to you. Your repair is backed by our industry-leading 180-day warranty! If you have trouble during the warranty period, we will cover the cost of returning your system for warranty work!
Repair Services Simplified!
Our NEW! Xbox ONE S Repair Service covers a wide variety of problems, and includes Xbox ONE S console Testing & Diagnosis so you don't have to worry about what's wrong with your system. Skip searching the internet for problem solving or help with diagnosis, and send your Xbox ONE S straight to GamersRepair™!
Our Repair Service Includes:
We will run a Certified Diagnostic on your Xbox ONE S, and report back to you with an estimate for repair. Once you approve, an expert technician will then repair your Xbox ONE S for you!
Personalized Service
We personalize your repair by assigning it a dedicated repair technician who you can communicate directly with, and who will send you updates on the status of your repair.
Dedicated Repair Tech
Your repair has its own dedicated Repair Technician who you can contact directly any time!
Status Updates
From start to finish we keep you updated on the status of your repair. You can also check the status of your repair anytime online!
Repair Notifications
As your repair progresses, your dedicated Repair Tech will send you step-by-step status updates containing diagnosis and repair information!
Minimal Turnaround
We can have your repair completed in as little as a couple of business days!**
Repair time may vary depending on repair load and other variables. Please see ourTerms & Conditions for more information.
FREE Shipping!
Your repair includes FREE Shipping (back to you once repair is completed). We will notify you when your package has been shipped, and provide you will tracking information.
Industry-leading Warranty!
Your repair comes with our industry-leading 180-Day Warranty! We guarantee any of the work we do to your console for 6 months!
Proven Track Record
Our repair services are second to none with high success rates, low failure rates, and industry-leading warranties. You can buy with confidence knowing your hard-earned money is wisely invested, and you can expect to get every cent of it in value.
Experienced Technicians
With over 15 years in business, we offer a service which you can rely on. Our repair techs have a combined 35 years of experience, and have worked on over 20,000 systems including Xbox, PlayStation, Nintendo, and PC. Our repair procedures follow strict certified processes performed on professional-grade equipment. We possess all the variables to provide you with an effective, long-lasting, certifiable repair delivered by experienced professional service and backed by our personalized guarantee!
Full 180-Day Warranty Included!
We stand behind our repairs 100%, and guarantee them for a FULL 180 DAYS from the date of delivery! If the repair fails within the warranty time period, we will cover the cost to have your console shipped, repaired again, and then shipped back to you!
To learn more about our warranty, please see our Terms & Conditions.
Xbox ONE S Repair FAQs
On average, repair takes around 1 - 2 weeks from the time it arrives to the time we ship it back out. However, repair turnaround time varies depending upon certain variables such as repair load, parts available, and staff.
We know you work hard for your money. For that reason we strive to keep repair costs in a range that is considered "feasible" to the majority of our customers.
Generally, repairs to the Xbox ONE S console cost less than $100. The highest repair cost would be if your console required a motherboard replacement which runs around $95.
The good news is we will provide you with a detailed quote before we proceed with any repairs. You must then approve the repair before moving forward.
- First we will test and diagnose your Xbox ONE S. We will provide you with a detailed quote to repair your console.
- Once you approve the quote, we can move forward with the repair. No payment is due until we have completed your repair, and have it ready to ship back to you.
- Once repair is completed and we have confirmed payment for the repair balance, we can safely ship your system back to you.
Sometimes it doesn't seem logical to put money into a dying system--we get it. When this happens, we consider the initial payment (made when you first start/purchase the repair service) as collateral toward our estimate/bench fee.
This charge covers time spent diagnosing your console, supplies, and other miscellaneous costs required for processing your repair.
In our past 15 years of service, we have discovered that without an "initial charge" for repair, we end up with a lot of open-ended repair orders that never follow through. By charging a small fee, we can reduce those purchases which are not "serious buyers" or are just trying to cause problems.
No worries though, once you approve your repair, we will apply the initial payment toward the final balance!
**Repair turn around time varies according to certain variables such as repair load, parts available, and staff. Please read our Terms & Conditions page for more information.
Verified owner David W (verified owner) –
The system is running great, you guys are the Best I will always get work done from you and will send other people to you.
Verified owner Tony (verified owner) –
Sent in. Repaired quickly. Received back and everything is back up and working great. Hard drive failure. They communicated every step of the way. Just hope new hard drive holds up longer than the Microsoft factory one which was less than 2 years old. Anyhow very pleased with service
Verified owner Karen (verified owner) –
Everything was fixed perfectly and quickly!! I will definitely be using them again!!
Paul –
good, fast , cheap. 2 others had given up. These folks found the problem and fixed it!
Joey –
Great service. They were so fast with fixing my Xbox and getting it back to me. They also have the best repair prices I have seen from doing my research. Several places told me my Xbox was totally unrepairable and gamers repair fixed it and now it’s 100%. Im only going to take my gaming repairs to these guys.
AL –
Repair work was done well! the unit works fine. I thought the shipping service was a bit lengthy. I was supremely concerned about the inability to call Gamers repair – as the # was out of service. Naturally, I thought I would never see the xbox again. I did have luck reaching out through facebook, and did recieve an email from the owner a few days after submitting a questionnaire through the website. Customer service needs to be available to answer questions and put minds at ease. Otherwise, the unit was repaired in one day, and shipped out that afternoon. approximately a three week turn around. purchased the service on friday July 17th ,. received the shipping box on Thursday July 24th. Immediately shipped out the unit that day. received the repaired xbox on August 8th. This time table could be vastly improved, but overall, I’m satisfied with the repair.
Kimberley –
Gamers Repair is the best!! The service was fantastic – professional, excellent communication, and quick service – all for a reasonable price. Got my son’s X-Box up and running in quick time. Very happy to have found you!!
Elisha –
Whole process from date i shipped to them to day i received the repaired game system was less than 2 weeks. The repairman was in constant contact with me from start to finish. System running like new! Thank you!
Joshua Benton –
Super fast repair had back in less then a week
Werner Viviers –
Xbox was repaired and shipped back in a very short amount of time. Great job and huge thanks to the GamerRepair crew. Thumbs up!
Steward Odell –
I’m pleased to report that the motherboard replacement service on my Xbox 1s went very well. Handling and turnaround were great, and the machine works like new! This service is highly recommended for anyone whose Xbox has sustained internal liquid damage.
Nichole Bibb –
Loved working with this company on getting my XBOX fixed. I sent them the XBOX, they repaired it, and sent it back in a timely manner. The company is awesome, easy, and fast to communicate with and respond to any questions.
Tracy M –
Repaired console after power surge in neighborhood. Replaced hard drive. System functions better than new. Great service and communication.
Kevin Basinger –
Main board was damaged by a spill. They replaced board and got it working again. Great job!
Liliana Ashley –
Honestly, as I was looking at this site the first time… I was like “This is waaaaayy too good to be true” but guys… trust me when I say that you should GO FOR IT.
It took nothing but two days for the repair package to get back to me, and it came with a lot of bubble wrap, or… air wrap? Anyway, I was super excited to send it back; and it took nothing more than a week for me to receive it again! It came with a 180-warranty, and it works just fine! The only downside to it, was that they factory reset my Xbox. It wasn’t an issue though, because I could just sign back in and get my data back on all of my accounts. Still, they did their job! And it didn’t bother me at all, haha. Now I can finally get back to gaming!
Jacalyn Detrich –
Wonderful company excellent service